RealFlo keeps account details, live projects and associated media while needed to provide requested services; dormant accounts and active projects are not automatically removed simply because of inactivity. Superseded exported video versions are removed 90 days after replacement/supersession. Current exports remain available while the relevant service and storage continue; customers should keep their own downloads.
On account deletion, associated account personal data is removed within 30 days, except material and records we must or may lawfully retain for accounting, taxation, payment disputes, fraud prevention, compliance or legal claims. Deletion from active systems may not immediately remove information from all backups, third-party systems or lawful archives; retained copies are handled under applicable controls and retention periods. We review other retained personal data against its purpose and legal requirements. To request deletion or ask about an exception, email support@realflo.co.uk.